Care Coordinator

Description

Tata Homecare Services is seeking a highly organized, compassionate, and detail-oriented Care Coordinator to oversee client services and caregiver assignments. The Care Coordinator plays a key role in ensuring high-quality, client-centered home care by coordinating schedules, supporting caregivers, maintaining compliance, and serving as a primary point of contact for clients and families. This position requires strong communication skills, problem-solving abilities, and a commitment to delivering exceptional service.

Responsibilities

• Client Care Coordination
• Conduct client intake and assist with onboarding new clients.
• Coordinate development and implementation of individualized care plans in collaboration with the Director of Nursing.
• Match caregivers with clients based on skills, experience, and compatibility.
• Maintain regular communication with clients and families to ensure satisfaction and address concerns.
• Monitor service delivery and ensure care is provided according to plan.
• Scheduling & Staffing
• Create and manage caregiver schedules.
• Fill open shifts and address last-minute call-offs.
• Maintain accurate staffing records.
• Monitor overtime and ensure compliance with labor regulations.
• Caregiver Support
• Serve as a point of contact for caregivers regarding schedules, client updates, and performance concerns.
• Assist with onboarding documentation and training coordination.
• Promote a positive and supportive work environment.
• Compliance & Documentation
• Maintain accurate client and employee records.
• Ensure documentation meets state licensing and company standards.
• Assist with audits and regulatory compliance.
• Monitor background checks, certifications, and training renewals.
• Administrative Duties
• Answer phones and respond to inquiries regarding services.
• Assist with billing information, service verification, and payroll coordination.
• Participate in quality assurance initiatives.

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree in healthcare administration, nursing, social work, or related field preferred.
• Minimum 1–2 years of experience in home care, healthcare scheduling, or care coordination.
• Knowledge of home care regulations and compliance requirements preferred.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office and scheduling software.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle urgent staffing needs.
• Ability to pass background check.
• Strong problem-solving and decision-making abilities
• Customer service-oriented mindset
• Attention to detail
• Leadership and team support skills
• Ability to maintain confidentiality (HIPAA compliance)
• Ability to prioritize and manage multiple tasks
• Primarily office-based with occasional client home visits (if required).
• May require after-hours availability for urgent staffing needs.
• Fast-paced, service-oriented environment.

Salary & Benefits

Tata Homecare Services offers competitive compensation and may provide: Competitive salary or Hourly pay Paid Time Off (PTO) Health insurance benefits (medical, dental, vision) for eligible employees 401(k) retirement plan (if offered) Professional development opportunities Supportive leadership and team environment (Benefits eligibility may vary based on employment status.)